Special Considerations for Personalized Products
Important Notice:

Due to their custom nature, personalized products cannot be returned or exchanged unless defective
Please review all personalization details carefully before submitting your order
Preview images (when available) should be thoroughly checked for accuracy
We are not responsible for errors in personalization information you provide

Non-Returnable Personalized Items Include:

Items with custom text, names, dates, or messages
Products with custom colors or designs selected by you
Monogrammed products
Items created with your uploaded images or artwork
Any item described as "personalized" or "custom" in the product listing

Quality Guarantee for Personalized Items
Defective or Error Exceptions:

If we make an error in your personalization, we will replace the item at no cost
Manufacturing defects unrelated to personalization qualify for replacement
If your item arrives damaged, we will replace it at no cost
Evidence of damage or defect (photos) must be submitted within 48 hours of delivery

To Report a Defect or Error:

Contact customer service within 48 hours of receiving your order
Include your order number and detailed description of the issue
Attach clear photos showing the defect or error
Our team will review your claim within 1-2 business days

Resolution Options:

Replacement of the personalized item with corrected version (with free shipping)
Store credit if replacement is not possible
Refund in exceptional circumstances at our discretion